While this is the legal bit of your contract, we have tried to write it in a way that is clear and easy to understand. Please read these Terms and Conditions carefully as this is the basis of your agreement with us. If there is anything you are not sure about in your contract, please get in touch with our Customer Success Team. We would love to hear from you.
Your contract is bound by the laws of the country in which your home is located - England, Wales, or Scotland.
This contract forms a maintenance service agreement between you and 24/7 Home Repair (The 24/7 Giant Ltd). We are a company registered in England and Wales (company number 12249680) at London (Strand) Office, 7 Bell Yard, London, England, WC2A 2JR
Coverage for home emergencies Maximum cover £500 per year
The service includes the following repairs and replacements (if required), which will be carried out by our engineer at the time of the service, or at a follow up appointment after the service where the problem was identified:
Boiler
Repairs to a single natural gas boiler in your home that is designed for residential use and has a heat output of up to 70kW.
Flue
Repairs to the flue including the flue terminal, up to three meters in length. We will arrange a replacement of the existing flue, including the flue terminal up to three meters in length if we can’t repair it.
Controls
Repairs to the controls that make the boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump. We will arrange replacement controls if our heating experts or engineers advise that we can’t repair them.
Gas Supply Pipe
Repairs to the gas supply pipe. We will arrange a replacement gas supply pipe if our heating experts or engineers advise that we can’t repair them.
Sludged up Boiler and Central Heating system
We won't be able to repair damage caused by limescale, sludge or other debris if our heating experts or engineers have advised you that you need to carry out repairs.
Wider Central Heating
Repairing or replacing your central heating system. This is included in our separate ‘Your Heating’ care package.
Wifi or hub issues
Repairing or replacing any network hub, smart speaker, voice-controlled equipment or any WiFi-related issues. The best people to help you with this are your network providers, who will have in depth knowledge in this area.
Swimming Pools, Heat Pumps and Underfloor/ Outdoor Heating
Any part of your boiler and controls which directly supplies a swimming pool.
Repairing or replacing air or ground source heat pumps.
Repairing or replacing any systems or controls designed for underfloor or outdoor heating.
Please note:
For the avoidance of doubt, this is a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the annual service, that are not related to the work that we carried out as part of the annual service, may be subject to a separate charge (see sections 5 and 6).
Coverage for home emergencies Maximum £800 Coverage per year
The service includes the following repairs and replacements (if required), which will be carried out by our engineer at the time of the service, or at a follow up appointment after the service where the problem was identified:
Boiler
Repairs to a single natural gas boiler in your home that is designed for residential use and has a heat output of up to 70kW.
Flue
Repairs to the flue including the flue terminal, up to three meters in length. We will arrange a replacement of the existing flue, including the flue terminal up to three meters in length, if we can’t repair it.
Controls
Repair to the controls that make the boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump. We will arrange replacement controls if our heating experts or engineers advise that we can’t repair them.
Gas Supply Pipe
Repairs to the gas supply pipe. We will arrange a replacement gas supply pipe if our heating experts or engineers advise that we can’t repair them.
Wider Gas Central Heating
Repairs to:
Expansion tank, radiators, bypass and radiator valves;
Hot water cylinders and any immersion heater and its wired in timer switch; and
The pipes that connect the central heating system, for example, the pipes that connect to your radiators or cylinders.
Sludged up Boiler and Central Heating system
We won't be able to repair damage caused by limescale, sludge or other debris if our heating experts or engineers have advised you that you need to carry out repairs or a Hometree Powerflush
WiFi or hub issues
Repairing or replacing any network hub, smart speaker, voice controlled equipment or any WiFi-related issues. The best people to help you with this are your network providers, who will have in depth knowledge in this area.
Showers and Taps
Repairing your showers and taps, their parts and pumps.
Battery Replacements
Resetting your controls or replacing your batteries (but we can show you how to do this).
Swimming Pools, Heat Pumps and Underfloor/ Outdoor Heating
Any part of your boiler and controls which directly supplies a swimming pool.
Repairing or replacing air or ground source heat pumps.
Repairing or replacing any systems or controls designed for underfloor or outdoor heating.
Please note:
For the avoidance of doubt, this is a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the annual service, that are not related to the work that we carried out as part of the annual service, may be subject to a separate charge (see sections 5 and 6).
Coverage for home emergencies Maximum £1000 Coverage per year
adding an inhibitor if we have drained your system down. An inhibitor is a liquid which helps to slow down any internal corrosion of your central heating system.
Boiler
Repairs to a single natural gas boiler in your home that is designed for residential use and has a heat output of up to 70kW.
Flue
Repairs to the flue including the flue terminal, up to three meters in length. We will arrange a replacement of the existing flue, including the flue terminal up to three meters in length, if we can’t repair it.
Controls
Repairs to the controls that make the boiler work, including the programmer, any thermostats, motorised zone valves and central heating pump. We will arrange replacement controls if our heating experts or engineers advise that we can’t repair them.
Gas Supply Pipe
Repairs to the gas supply pipe. We will arrange a replacement gas supply pipe if our heating experts or engineers advise that we can’t repair them.
Wider Central Heating
Repairs to:
Expansion tank, radiators, bypass and radiator valves;
Hot water cylinders and any immersion heater and its wired in timer switch; and
The pipes that connect the central heating system, for example, the pipes that connect to your radiators or cylinders.
Plumbing
Repairs to the plumbing system on your home including:
Your hot and cold water pipes between your internal stopcock up to but not including your taps, garden taps or the flexible pipes to your kitchen appliances
Cold water tanks, toilet siphons, isolation, ball and radiator valves; and
Your water supply pipe from the boundary of your property to your home.
We will arrange a replacement of the parts if our plumbing experts or engineers advise that we can’t repair them.
Drains
Repairs to the drainage system on your home including:
Repairing and unblocking drains to restore flow, including toilets
Repairing leaks to internal waste water pipes and external soil and vent pipes
A replacement of parts that we can’t repair
Home Electrics
Repairs to the mains electrical system and wiring on your home including:
The fuse box, light fittings, switches, sockets, isolation switches and your immersion heater timer switch
Extractor fans up to 15cm in diameter
Doorbells and smoke alarms that are connected to the wiring and
Outside lighting as long as it’s fixed to your home or outbuildings and fitted less than three meters above ground;
We will arrange a replacement of the parts if our electrical experts or engineers advise that we can’t repair them.
Sludged up Boiler and Central Heating system
We won't be able to repair damage caused by limescale, sludge or other debris if our heating experts or engineers have advised you that you need to carry out repairs.
WiFi or hub issues
Repairing or replacing any network hub, smart speaker, voice controlled equipment or any WiFi-related issues. The best people to help you with this are your network providers who will have in depth knowledge in this area.
Showers and Taps
Repairing your showers and taps, their parts and pumps.
Battery Replacements
Resetting your controls or replacing your batteries (but we can show you how to do this).
Swimming Pools, Heat Pumps and Underfloor/ Outdoor Heating
Any part of your boiler and controls which directly supplies a swimming pool.
Repairing or replacing air or ground source heat pumps.
Repairing or replacing any systems or controls designed for underfloor or outdoor heating.
Bathroom and water related items:
Repairing or replacing
Sanitary ware - which is ceramic such as sinks, lavatories or toilet bowls
Seals and grouting, which generally fill gaps between tiles
Spa baths, water softeners, water filters, water meters, waste disposal units and taps
Water Pumps that are designed to boost your mains water pressure
Water pipes between your home and any detached outbuildings on your property and any water supply pipe that doesn’t supply water to your home
Garden items
Repairing or replacing
Fountains, ponds or water features, garden irrigation systems
Rainwater pipes, guttering and frozen pipes that need defrosting where there is no other damage
Plumbing in your outbuildings if the supply is provided by a separate mains connection than to your home
Manholes and their covers, soak-aways, septic tanks, cesspits, drainage pumps, treatment plants and macerators and their outflow pipes
Cleaning and descaling your drains and shared drains
Electrics
Repairing or replacing:
Electrics in your outbuildings if the supply is connected to a separate electricity meter than the one in your home
The electricity supply cable up to the fuse box or mains isolation switch (if you have one fitted)
Electrical appliances including cooker extractor hoods, burglar alarms and camera systems
Power cables between your home and any detached outbuildings
Rubber or lead covered cables
Outside lighting not fixed to your home or outbuildings
Complete or substantial system rewire of your home
Electric Heating
Repairing or replacing:
Storage and panel heaters, underfloor heating
Solar panels and solar inverter
Please note:
For the avoidance of doubt, this is a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the annual service, that are not related to the work that we carried out as part of the annual service, may be subject to a separate charge (see sections 5 and 6).
Once you have completed signup, we’ll send you an email confirming when your contract starts. No claim can be made within the first 30 days
Payments
You can pay for your contract yearly or quarterly or monthly by Direct Debit. All of our prices include the relevant taxes at the current rate.
Prices and price changes
Your statement shows the price of your contract. That price won’t go up or down over the contract period, unless:
you change your contract or packages; or
the Government changes the relevant tax rate.
We will let you know if there are any changes to the price of your contract.
If you miss any payments
Before we book your annual service, we will need you to pay for any unpaid payments and we may not visit the home before these are paid.
Moving home
Please tell us your new address as soon as possible after you move home because the contract you have with us is based on your current home. Depending on the circumstances, we may start a new contract; transfer your current contract to your new address; or if you ask us to, cancel your current contract.
Changes to your home or boiler
It’s your responsibility to let us know if there are any changes to your contact details including telephone number, address or email. If you change your boiler during your contract period, please tell us so that we can check whether your new boiler is on our approved list or not. Your package will continue as normal until you inform us. If we can’t service your new boiler or appliance we might need to cancel or change your package. It is your responsibility to check that you still need the same level of care. (This may not be the case if your new boiler has a manufacturer’s warranty).
Getting into your home
To ensure the comfort and safety of our customers, our engineers will only work on your home if there’s someone 18 years or older there the whole time. They must be able to give instructions to our engineer on your behalf.
It’s your responsibility to arrange for us to access your home. If we can’t access your home, you will need to rearrange the appointment. If you don’t arrange a new appointment, your contract will still continue. After three failed attempts to get into your home, we may cancel your contract, but we’ll make sure we let you know beforehand.
Safety risks in your home
We won’t start or continue doing any work in your home if we believe there’s a health and safety hazard. We will only return to finish the work if that risk is gone. Asbestos needs to be removed before we can repair your boiler, central heating or gas supply pipe. You will also need to arrange and pay for someone else to remove the asbestos and give us a Certificate of Reoccupation, which proves that all asbestos has been removed in line with legislation and it is safe to return to the home. Only after this can we start working again.
Under warranty from a third party
If your boiler, appliance or system is covered by a third-party warranty, it’s your responsibility to make sure that any work we do doesn’t affect that warranty. We will not be liable if any work we conduct on your boiler or system does not comply with the manufacturer’s warranty.
Authorised contacts
If you want to appoint an authorised contact, please let us know who they are so that we can note it on your contract, and we can communicate with that authorised person when required.
Manufacturer’s security instructions
It’s your responsibility to follow manufacturer’s security instructions related to internet or mobile connected devices which are used to communicate with boilers, appliances or systems maintained under this contract.
Getting access and making good
We will repair damage we cause by replacing items such as cupboards or filling in any holes up to £1,000 including VAT. We won’t replace or restore the original surface, e.g. tiles, floor coverings, decoration, grass or plants.
Welcome service
Your care package includes a welcome service which is usually carried out within the first 28 days of you taking out the care package or changing address. At the welcome service our engineer will check that your boiler is on our approved list and was installed according to manufacturer's instructions. We will also check that boiler or systems are working and don’t have any existing faults.
If we confirm that your system does not have any existing faults we will then carry out an annual service.
If we find your existing boiler and controls is not on the approved list or it has an existing fault, depending on the circumstances, we’ll either:
Offer you a different care package; or
Cancel your contract or care packages; or
Tell you what needs to be done to fix it and give you a quote for the cost of the repair. Once we or someone else has fixed it then we can then maintain it for you.
There are cases where we will not need to carry out a welcome service:
If we’ve already carried out a welcome service or an annual service at your address in the last twelve months, even if you have just moved in.
If we’ve installed a new boiler for you, we don't need to do a welcome service.
We can still carry out a welcome service if you specifically ask for one.
Annual service
Your care package includes an annual service. The purpose of the annual service is to make sure that your boiler and other systems are safe, efficient and working properly.
Your annual service may include testing the gas your boiler produces. If it is necessary to take your boiler apart to adjust or clean it, we’ll do so. When we complete the annual service, our engineer will give you, or we will send you a checklist that shows you exactly what we’ve looked at as part of the annual service.
We’ll attempt to contact you or your authorised contact to arrange your annual service. After the third failed attempt to contact you or your authorised contact, it is up to you to rearrange your annual service and you will not be refunded for the cost of the missed annual service. You can still contact us at any time within the period of your contract to rearrange your annual service.
Your annual service may be more than 12 months after your last service visit.
We will carry out an annual service at the same time as a welcome service, if we do one.
If we haven’t already completed an annual service you can request it at a time that suits you, however in periods of local or national high demand for our services (usually due to cold weather), we will prioritise breakdowns and therefore we may need to rearrange your annual service.
If we find a problem or fault that needs to be fixed, we’ll tell you about it. We will also carry out any repairs and replacements which are included in the care package you have selected (see the individual care packages), at the time or at an appointment shortly after the initial visit.
We will also provide ongoing support to ensure that the boiler and other systems that we checked at the annual service continue to function correctly. We will offer you hints and tips on our website and also you can contact us during your contract period if you have any problems. If required we will arrange for an engineer visit to repair any issues.
If your care package has an excess fee, we will have to pre-authorise payment before we make any repairs.
Grace period before you can request an annual service
If you need a welcome service, you will not be able to request an annual service until we have carried out the welcome service and therefore we also won’t be able to carry out any repairs or replacements that are included until the annual service. If you don’t need one then we can carry out an annual service any day after your start date.
Landlords/Tenant occupied homes
Your tenants or letting agents can call us directly to arrange an engineer’s visit to save you having to be at home.
Reasonable time to visit or make repairs
We’ll carry out any repairs or visits within a reasonable time, unless something beyond our control makes that impossible – in which case we’ll let you know as soon as possible and arrange another time when we can visit.
Our engineers
We’ll send a 24/7 Home Repair approved Gas Safe engineer to carry out the work for your gas heating and appliances. We’ll send an approved plumber or electrician where you buy these additional products. Our engineers have experience and knowledge so that they can talk you through any problems and how they will fix it.
Cash payments
We won’t offer you cash instead of carrying out a welcome service, an annual service, repairs or replacements.
Our guarantee for our work
As part of your maintenance contract we will complete any repairs or replacements of any parts that we checked during your annual service for the duration of the contract. If you call us out to a repair and we have not completed your annual service we will need to complete an annual service before completing any repairs.
Please note that as this a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the annual service may be subject to a separate charge if they are not related to the work that we carried out as part of the annual service.
If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards.
Callout fee for repairs outside the annual service
Your statement shows the call out fee that you’ve agreed to pay when you report a fault to us. You won’t need to pay a call out fee if we find a fault during your annual service.
The call out fee is a payment towards a repair you request. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineers will use their expert judgement to assess whether it is the same fault.
When we book your repair, we’ll ask to pre-authorise your debit or credit card for any call out fee to the repair. If you’re a landlord, the pre-authorised credit or debit card call out fee can come from your tenants, letting agents or other party you have chosen. We won’t put the charges through until after we complete the repair.
If we have reason to believe that the people living in your home are at risk as a result of a health and safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card.
Instead, we will invoice you for the call out fee and any other applicable charges if the repair or replacement was outside your annual service after we’ve completed the work.
Safety advice
From time to time, we may tell you that your boiler, appliance or system needs repairs or improvements, to keep it working safely, but are not included under your contract, for example, if your ventilation doesn’t meet current Gas Safe regulations. If you decide not to follow this advice, we will not be able to complete any further repairs to your boiler or system, and your contract will keep running until you or we change or cancel it.
When this happens, you will still be liable for the agreed payments under the contract until it is cancelled.
Spare parts
We’ll provide replacements with similar functionality to the replaced parts but these might not have the exact same features. If you decide to give us a replacement part that you’ve bought yourself, we will install it as long as the replacement part is on our approval list.
We’ll try to get parts from the original manufacturer or our approved suppliers but if we cannot source the parts, we need we might cancel your contract.
If you have an older boiler there is a chance that we may not be able to get hold of all the parts we need to fix your boiler or central heating. If we’ve agreed to maintain a boiler or system but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse you if you give us a receipt.
The 24/7 Powerflush
Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. The 24/7 Power Flush is our way of removing that sludge from your system. We’ll tell you if your system needs a power flush to work properly. Please note that this will cost extra as this is not included in your care package.
If someone else carries out a powerflush for you, we will need to see the receipt before we are able to carry out any more repairs or replacement work for damage caused by sludge.
Recovering losses caused by third parties
If you request a repair, replacement or service under your contract or care package you will give us all the help necessary to recover any losses owed to us from third parties, following any repair or replacement that we carry out. We may ask you to give us help to recover loses before or after we carry out any repair or replacement.
These conditions exist to make sure we provide you with the best service 247 Home Repair can, using our expertise. We also put you first and will always take actions to lower costs for our care packages wherever possible.
There are certain times where the nature of the fault or the repair or replacement required or the circumstances that caused the fault will mean that they are not included in any of our care packages.
Existing faults
Repairs of any faults that existed before you took out the care package are not included. Our engineers will use their expert judgement to decide when the damage happened and tell you what needs to be done to fix it, including giving you a quote for the cost of the repair. Once we or someone else has fixed it then we can then maintain it for you.
Intentional damage
We will not repair or replace any parts that have been deliberately damaged or misused. Our engineers will use their expert judgement to decide how the damage happened.
Damage caused by others
We are unlikely to repair any faults or design faults that are caused by anyone apart from us. Our engineers will use their expert judgement to decide how the damage happened and whether anyone other than us carries out any work on your boiler, appliance or system and damaged it.
Curved or designer radiators
We will not replace curved or designer radiators.
We can either:
Replace any curved or designer radiators with a standard radiator; or
Install a curved or designer radiator that you’ve bought yourself.
Where we install a designer or curved radiator purchased by you, we will only accept responsibility for our workmanship, not any manufacturing faults in the radiator itself.
By designer radiator we mean a radiator
of particular artistic design; or
of intricate shape; or
Made from materials such as glass, marble, stone, wood, cast iron or similar non-standard material.
Any other loss or damage
We’re not responsible for any loss of, or damage caused as a result of, your boiler, appliance or system breaking or failing unless you can show that we caused the damage.
Who can benefit from this contract?
Nobody other than you can benefit from your contract. However you can add authorised persons onto your account from whom we will take instructions
Faults caused by utilities supplies
We won’t repair your boiler or system if the damage has been caused by changes in, or problems with, the supply of your gas, water or electricity.
External water supply stopcock (also known as stop tap or stop valve)
If we can’t turn off the external water supply stopcock to your home to complete your repair it’s your responsibility to arrange for this to be turned off.
Any damage that’s covered by insurance
Your care package doesn’t include repairing or replacing any damage caused by extreme weather, flooding, escape of water, structural issues, fire or explosions – or any other kind of damage that’s normally covered by household insurance.
Software, internet communications or radio signals
We’re not responsible for any loss or damage caused by malicious, inappropriate or unintentional interference with the software, internet communications or radio signals of any boiler and controls, appliance, device or system included under this contract.
Smart home connections
We’re not responsible for your internet connection or the data transmission to, or from any boiler, appliance, device or control system.
Making any improvements
Your care package doesn’t include any improvements or upgrades. Your care package does not include:
Replacing smoke alarms that are past their recommended replacement or expiry date;
Replacing working radiators;
Swapping standard radiator valves for thermostatic ones; or
Where we’ve told you that an improvement is necessary, we may not continue to make repairs on that part of your boiler, appliance or system until the work has been carried out.
Steel or iron pipes
We won’t repair or replace steel or iron pipes from your meter to your boiler or appliance(s). The only exception to this is your gas supply pipe.
Energy/central heating management systems
We won’t repair or replace energy or central heating management systems.
Your Responsibility
Boiler servicing We may not make repairs to, or provide assistance for your boiler, if it has not been serviced annually. You should keep documentation relating to your annual boiler services to show to our engineer, if requested. An annual service is available from 24|7 Home Repair or can be obtained from other national or local service providers.
At 24/7 Home Repair, we are dedicated to giving you the best customer experience. If we make a mistake or if you think we haven’t done the right thing, please let us know so that we can put things right.
Complaints and compensation
Please get in touch with us as soon as possible:
Call us on 03333050677 or Email us at accounts@247homerepair.club
We take any complaint seriously and we’ll do our best to fix any issue as soon as possible. If we need time to investigate, we’ll let you know and keep you updated. We will aim to provide a final response to any complaint within 8 weeks.
Renewals
We’ll write to you at least 20 days before your contract is due for renewal. If you pay by Direct Debit, we’ll keep renewing your contract automatically, unless you ask us to stop.
How to cancel
You have a cooling off period, 14 days from the start of your contract, within which you can cancel your contract immediately without penalty. To cancel your agreement. Only you or your authorised contact can cancel your agreement. Please contact us in writing, by e-mail or by calling the customer helpline if you wish to cancel.
If you cancel your care package within the 14 days cooling off period
If you are in your cooling off period we’ll cancel your care package from the date you tell us and we’ll refund you for the whole amount you have already paid, as long as we have not carried out any work under your contract.
If we’ve carried out work for you before the cooling off period ends and then you cancel your contract, you’ll have to pay cancellation charges as follows.
Annual service - £123
Repair - £170
Landlord Gas Safety record - £70
You will never be asked to pay more than the total value of your contract.
If you cancel after 14 days
If you cancel outside of your cooling off period, we’ll cancel your care package from the date you tell us but you will have to pay the remaining balance outstanding under the contract. For example, if you have 5 months left of your contract you will need to pay an amount equivalent to 5 outstanding payments.
Cancelling your Direct Debit through your bank doesn’t mean that you’ve cancelled your contract with us. If you stop your Direct Debit without telling us, we will contact you to collect the money due. If we don’t hear from you and you don’t pay, we’ll cancel your contract 30 days after the date we first found out your payment failed.
If you cancel after 14 days with non-contractual policy
You are required to provide 30 days’ notice which may require you to pay an additional premium for your remaining time on cover. Where your agreement is cancelled outside the 14-day cooling off period and you’ve not made a claim or received a boiler service, there’ll be no cancellation fee payable to us. Where your agreement is cancelled outside the 14-day cooling off period and you’ve made an accepted claim or have had an engineer’s visit (for example, a boiler service) you may have to pay cancellation charges – see cancellation charges table. Cancelling your Direct Debit through your bank doesn’t mean that you’ve cancelled your agreement with us. If you cancel your Direct Debit without telling us, we’ll try contacting you to collect the money you owe. If we don’t hear from you and you don’t pay, we’ll cancel your agreement no less than 30 days after the date we first found out your payment had failed. You may also have to pay cancellation charges – see cancellation charges table.
Cancellation Charges Table
If you or we cancel your agreement or any features of your agreement and we’ve already completed work for you since you bought or renewed them, you may have to pay cancellation charges. The table below shows you the amount you may have to pay. We’ll take off any excesses you’ve paid since you bought or renewed your agreement. You will not have to pay more than your annual premium
Cancellation Charges
Boiler or Central Heating (per claim) £135
All other Types (per claim) £135
Annual Boiler Service £84
Cancellation Fee £65
Introductory offers
Existing customers, or customers that have cancelled within the last year cannot take advantage of any introductory offers.
When we can cancel
We can cancel your contract or care package straight away if:
You give us false information;
Your boiler isn’t on our approved list;
We find an existing fault during your welcome service;
We can’t find the parts we need to repair your boiler, appliance or system, despite our best attempts;
You put our people’s health and safety at risk, for example, through physical or verbal abuse;
Your home is unfit or unsafe to work in;
You don’t let us in to your home to work, despite several attempts;
We tell you to make permanent repairs or improvements, but you don’t; or
You don’t make your payments.
We’ll try writing to you to collect the money you are due to pay. If we don’t hear from you and you don’t pay, we’ll cancel your contract no less than 30 days after the date we first found out your payment had failed.
Through this contract we will use your personal data in accordance with our Privacy Policy, which you can find at HERE. (If you have paper version, please visit digital version online)
If we make changes to it that are clearly in your favour, we'll tell you once we've made them. Otherwise we'll give you 30 days' notice.
If you do not agree with the changes, you can cancel without any penalty.
We can terminate this contract on 30 days’ notice or immediately on renewal, if you have purchased another care package or insurance product from us. The termination of the contract will not affect the provision of any service which you have already paid for or our guarantee of the work done.
Other than as expressly provided for in this contract, no other party shall have the right to enforce any term of this contract which that party would not have had but for the Contracts (Rights of Third Parties) Act 1999.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Terms of website use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.247homerepair.club (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, please do not register for or use this site.
Other applicable terms
Your use of our service is subject to these terms in their entirety and by using the service you agree to be bound by them.
You need to register with us to fully access the service and provide as a minimum your proper name, e-mail address, and a password. The details provided by you on registration or changed at any later time must be correct and complete.
Our use of your personal information submitted to us via the website or otherwise is governed by our Privacy Policy.
You must inform us immediately of any changes to this information by updating your personal details via the website. The company may contact you periodically to confirm that your registration details are up-to-date.
You are the only person who is permitted to use your username/ email and password; you must keep them confidential and not disclose or share them with anyone else.
If you know or suspect that someone else knows your username/ email and password you should notify us by using the Contact Us form on the website.
If the company believes that there is a breach of security or misuse of the service, we may require you to change your password or we may terminate your account.
If you purchase services from our site, our Terms and conditions of supply (HERE) will apply to the quality of work provided.
Severability
Each of the provisions of these terms and conditions is distinct and severable from the others. If at any time one or more of those provisions is or becomes invalid, unlawful or unenforceable (whether wholly or partly), the validity, lawfulness and enforceability of the remaining provisions (or the same provision to any other extent) will not be affected or impaired in any way.
We may agree to amend these terms and conditions in order to ensure the terms are valid, lawful and enforceable.
Information about us
www.247homerepair.club is a site operated by The 24/7 Giant Limited (“We”). We are registered in England and Wales under company number 12249680 and have our registered office at, London (Strand) Office, 7 Bell Yard, London, England, WC2A 2JR
Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Any changes to the terms and conditions to access the site will be uploaded to the site directly. By continuing to use the site, you agree to be bound by the updated terms and conditions.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Subject to these terms and conditions, you hereby agree that any information, photos, material or drawings you upload to the site is uploaded on a nonexclusive basis. You hereby grant us a nonexclusive, irrevocable right to use such materials as we see fit without any royalty.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site;
use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
Loss of profits, sales, business, or revenue;
Business interruption;
Loss of anticipated savings;
Loss of business opportunity, goodwill or reputation;
Any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and conditions of supply.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page and any other page within our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact accounts@247homerepairs.club
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, it’s subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Trade marks
“24/7 Home Repair” is a UK registered trademark of The 24/7 Giant Limited.
Contact us
To contact us, please email accounts@247homerepair.club. Thank you for visiting our site.
