KEEPING YOU IN CONTROL OF YOUR HOME
Our most comprehensive care package protects your
boiler, heating, drains and electrics.
WHAT’S INCLUDED?
Included
✅ An annual boiler service
✅ Gas boiler, flue & controls
✅ Gas supply pipe (connects your gas appliances to your meter)
✅ Wider central heating system, e.g. Radiators, cylinders, pipes
✅ Mains electrical wiring system, e.g. circuits, fuse box, sockets, light fittings
✅ Gas supply pipe (connects your gas appliances to your meter)
✅ 15% discount off the price of a new boiler if we can’t fix it
Why 24/7 Home Repair?
✅ No price hike promise
✅ 90% of call-outs within 24 hours
✅ Rated "Excellent" by our customers on Trustpilot
✅ 96% of calls answered within a minute
✅ Save up to 25% compared to other providers when switching
Not Included
❌Wider central heating system, e.g. Radiators, cylinders, pipes
❌Removal of sludge, scale or repairing damage caused by this
❌Showers and Taps
❌Bathroom items such as sinks, toilet bowls and other ceramic items
❌Free replacement of your boiler (but we will pay 15% towards it if we install it)
❌Garden items
❌Outdoor Electrics and Heating
❌Accidental damage and faults caused by someone else you used for repairs or design faults
❌Household appliances like fridges and washing machines
FAQS & TERMS
HOW EASY IS IT TO SWITCH?＋
It is extremely easy to switch. You can sign up in a matter of minutes and you’ll be protected right away. If you would like to join us when your current protection ends, you can delay your start date at checkout. You can often leave your current provider without paying any exit fees - just double check with them.
WHAT ARE YOUR RESPONSE TIMES?＋
90% of repairs are attended within 24 hours or at a time that suits you - even during evenings and weekends.
WILL I GET A PRICE HIKE AT RENEWAL?＋
We don’t believe in unfairly hiking the price at renewal (like some of our competitors). Your renewal price will be determined by the number of call outs and inflation. If you haven’t had a call out then your price only goes up by inflation (usually 2%).
IS THERE A FEE TO PAY IF I ARRANGE A CALL OUT?＋
This depends on the type of contract you select. You can choose a contract with no call-out fee or a contract with a lower monthly fee but with a £60 or £95 call-out fee. If you select the £60 or £95 call-out fee, you will only pay once for each fault in the contract period. Our engineers will use their expertise to assess whether its the same fault.
MY BOILER IS QUITE OLD, WILL YOU STILL PROTECT IT?＋
Yes, we protect boilers of all ages. Eventually the manufacturer will stop making spare parts, but we will keep trying to fix the issue unless we recommend a full boiler replacement. We will try to give you plenty of notice when this happens. We offer a 15% discount for replacing an old boiler.
ARE REPAIRS CARRIED OUT BY YOUR OWN ENGINEERS?＋
We have a mixture of our own engineers, as well as a national network of subcontracted engineers. We work hard to fully vet these engineers and we have a rigorous process to check that they have completed their jobs properly. We call customers after every call out to check that they're happy and work quickly to fix things in the rare occasions the customer is not.
GOLD PLAN
What is the call-out fee?
You can select a £0, £60 or £90 call-out fee option. The higher the call-out fee you select, the lower the monthly or annual price you pay. This is the excess which you pay under the service agreement. You pay this once per fault.
We do not charge call-out fees for your service visit.
CAN’T FIND WHAT YOUR LOOKING FOR?
Why not contact our expert team and see what we can do!?
